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Who are we?

Shop&Supply is an online retailer in construction machinery( Eartmoving Euipments) parts industry. We provide top quality Genuine, OEM and Aftermarket parts & equipments. Some of the Aftermarket parts manufactured by us or our subcontractors with name of O.H.P. made in Turkey. Shop&Supply give our customers an excellent online shopping experience. We offer thousands of different parts that helps you to keep your machinery running.

Although on e-commerce, it seem to be, we are a startup business, our company has been active in the hydraulic business since 1978 in Ankara, Turkey. We have been successful in selling, repairing, manufacturing and designing hydraulic components with Ozkara Hidrolik name many years and we still continue. Shop&Supply  established with this experience and knowledge to ensure  that we remain ahead of our competition and that we are ready for the future.

How it works?

Shop&Supply  gathers Genuine, OEM and Aftermarket spare parts for heavy equipment in one place which simplifies search and purchase of necessary spare parts.

Our system works three ways:

Requests: 

  • Clients send requests for quotation for spare parts on our system and indicate their intention to buy requested spare parts.
  • Our customer service check for the spare parts and respond with their quatations.
  • Clients receive an quotation email from us, and accept or decline them.
  • If Client accept our offer send the payment to our bank account given in the website and inform us with the documentation.
  • After the payment our customer service arrange the transportation according to our clients requests and our system automaticaly inform the Client with tracking code.

Units in Stock:

  • Clients pick up the goods that they want to order to their basket and confirm it.
  • Our system send a notification to our customer service for order confirmation.If there is not any problem with its stock, our customer service accept the order.
  • Clients receive a order confirmation email from us, and accept or decline them.
  • If Client accept our offer send the payment to our bank account given in the website and inform us with the documentation.
  • After the payment our customer service arrange the transportation according to our clients requests and our system automaticaly inform the Client with tracking code.

Manufacturing: 

  • If the Clients want us to produce some specific products, they can send their drawings and technical info from this section. 
  • It allow the customer send the big files to the right person from the production. Our production department contact with the Client and prepare an offer.
  • Clients receive a offer email from us, and accept or decline them.
  • If Client accept our offer send half of the payment to our bank account given in the website and inform us with the documentation.
  • After this payment our  production department start to manufacture the goods as the given time at the offer. After manufacturin finish, our customer service inform the client with the ready pictures of the products. Than client pay other half of the payment and inform us.
  • After the payment our customer service arrange the transportation according to our clients requests and our system automaticaly inform the Client with tracking code.

What is O.H.P products section for?

O.H.P (Ozkara Hydraulic Parts) is our brand for the aftermarket products of machinery brands such as Caterpillar, Komatsu, Volvo, Sumitomo, Bomaq etc. You can pick up the products from the OHP section for your basket and confirm it. We will send you an offer with delivery time and price. All the products, in OHP produced by us or our Turkish subcontractors. So we can proudly say, they are all “made in Turkey” products. For us quality is top priority so if you didn’t yet, you should try them. OHP products has the highest standart in the sector and they are not price-driven but quality-driven.

Why should I use your system?

Our system is a combination of online stores in Eartmoving Euipments parts area. You can reach Geniune, OEM and Aftermarket parts from the same website. You don’t need to reach other suppliers for each parts, because we have a perfect working backstage for this job. We allways searching for new suppliers to add our system. We mostly stock them in our warehouse for easy tranport from the one center. Whether you need just one unit or hundreds of them, you can buy from one place.

Why should I open an account?

Creating an account in Shop&Supply, gives you advantages. First of all it is free, we don’t charge anything for becoming a member. We track your searches and inform you with the campaigns if the products, you search before become available or in sale. According to your purchasing habbits, we gave you discounts tickets to use your next order. And most importantly,  If you are frequently buyer of our system, we designate you discount rates.  Shop&Supply is the quickest way to inquire for spare parts availability, allowing you to place your order easy and most cheapest way.

Why can’t we list prices for all the spare parts?

Spare parts for heavy equipments are not manufactured in large quantities. They are often in short supply and manufactured as required. The prices from various manufacturers and suppliers often change.  So we only add price for the parts already available in our warehouse. Other than that OHP products manufactured as requiered and prices change according the units you order, so we don’t able to add price for all products. But we are adding prices to our system everyday when they reach to our warehouse.

How the shipping system works?

We can either organize the shipping of the goods directly to your premises or you can get your own transport partner to pick up from our location. When you choose to get your own transport partner to pick up your order, you can select 'Handling only' when completing your inquiry. In this case, we charge a handling fee of 2% of the total order value. We make sure that your products are ready when your transport partner arrives at our location. The handling fee includes documantations and packaging.  For the goods requiere wooden box or extra documantation, these fee may change. If you have such a need inform us with your order. So we will inform you with extra charges.

For the products ordered not with air cargo custom documentation fee is 250 €. For the order with air cargo, this fee is not apply.

Do you have a return policy?

In stock products we accept return with in given conditions.However if the products manufactured for you, you can’t return it unless it has a defect on them. Circuit boards, special order parts, all custom cut gaskets and other select electronics are not returnable. If you find that you need to return something, please call or e-mail us for return instructions. You will be refunded the original purchase price minus a 20% restocking fee. You will not be refunded any of your original shipping. All returns must be sent back pre-paid, with a tracking number, unused in the original packaging and in a resellable condition. We do not reimburse for any fees that you incur to send the product back to us. All products will be tested before a refund will be issued, if the product is not in proper working order you will not receive a refund.

How is the payment will be done?

For now we only accept direct payment to our offical  bank account.

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Currently, we don’t have paypal or credit card options ,but we are working on them.

Shop and Supply is a platform to serve your spare part requests fast and easy. It is an online shop that helps you to get what you need without loosing any time with customer service. However if you couldn’t able to find what you are looking for than please don’t hessitate to contact with us.